|Terms and Conditions|
General terms and conditions of sale applicable on the website www.2iso.fr as of 1 August 2014.
Article 1: preamble
2ISO is a registered trademark at the INPI, property of the company SUPPORT TECHNIQUE DU SUD OUEST (STSO). STSO est une EURL au capital de 192 000 €, registered 505 235 473 in the Toulouse (31) trade and company register since 21/07/2008.
To help you choose the products best suited to your needs, we are at your disposal :
- By mail : email@example.com
- By telephone at (+33) 5 34 66 08 63, Monday to Friday, 8.30am to 4.30pm, excluding public holidays
- By post, to the following address : 2ISO, 7 clos Montplaisir 31460 Caraman
Article 2: orders
Offers are valid while stocks last.
In the case of a quotation, the offer shall remain valid for one month unless otherwise stipulated therein. French is the only language proposed for the conclusion of the contract.
2.1 Description of the products: The essential characteristics of the product are indicated in the "product sheet", which generally contains a photo of the product and indicates its special features. The photographs illustrating the products in support of the text may vary in their presentation. The detailed product sheet is the only primary contractual source. STSO, the manufacturer and any other manufacturers may change the technical composition of product references without notice. 2ISO may at any time update, improve or withdraw its products and/or peripheral products from sale. It is your responsibility, if you do not consider yourself sufficiently competent, to seek the assistance of a consultant. You can contact 2ISO to obtain additional information on the products presented via the "contact" page of our site.
2.2 Product availability: We are a manufacturer, and as such, if a product is not immediately available, we will manufacture it as quickly as possible. You are informed of the availability of the product directly on the site. However, if the product ordered is not available, 2ISO can offer you a product of equivalent quality and price. However, you can cancel the sale and ask for a refund (this will be done within a maximum of 30 days from the date of the validated cancellation of the order). For products not stored in our warehouses, our offers are valid subject to availability from our suppliers.
2.3 Import restrictions: It is your responsibility to check with your local authority for any restrictions on the import or use of the products or services you are considering ordering. You acknowledge that the products may contain technology that is subject to the export control laws of the United States and the European Union and the laws of the country to which they are delivered or used. You must comply with these laws. The products may not be sold, leased or transferred to restricted users or countries.
2.4 Steps to conclude the contract: At the time of each order validation, you will be directed to the secure payment site of our banking partner via a secure connection recalling the content of your order. Your order will only be definitively registered after you have filled in the various information and after final validation. When you register the order by selecting a method of payment, the sale is deemed concluded (agreement on the goods and the price). The acceptance of your order is confirmed by the sending of an email automatically generated by our website to the email address you have indicated. The contractual information is presented in French and will be the subject of a confirmation containing this information at the latest at the time of delivery. 2ISO reserves the right to cancel or refuse any order from a customer with whom there is a dispute concerning the payment of a previous order.
2.5 Cancellation of the order: The order placed on our site is automatically cancelled if payment is not received. In the case of payment by credit card, you have one hour, from receipt of the confirmation e-mail, to cancel your order: we invite you to contact us by telephone, mentioning the billing name on the order and the order number. In other cases, as long as your order is not being prepared for shipment, you can cancel it. When the order is prepared, the cancellation can only be done by refusing the parcel, without opening it, sent by 2ISO. Professionals are advised that no unilateral cancellation of an order will be accepted without the agreement of 2ISO and that orders sent directly by the buyer or transmitted by the seller's representative agents are only binding on the seller when accepted in writing. Any changes to orders and any ancillary or deviating conditions as to the subject matter and terms of the sale shall only be valid to the extent that they are contained in the Seller's offer or confirmation.
2.6 Information when ordering, information to be provided: You must check the completeness and accuracy of the information you provide to us when ordering, in particular regarding the delivery address. We cannot be held responsible for any input errors and the consequences thereof (for example, delays or delivery errors). In this context, you will be responsible for the costs incurred for the return of the order.
Article 3: Payment
Any payment made to STSO (owner of the 2ISO brand) shall not be considered as a deposit.
3.1 Methods of payment: Payment is made, unless otherwise stipulated on the site or when ordering, by :
- Credit card (with a validity of at least 1 month for a cash payment and 6 months in case of split payment): The banking information is entered on a secure server of our banking partner which guarantees the security and confidentiality of the information provided during the banking transaction.
- Cheque: The cheque must be sent to the order of 2ISO at the following address: 2ISO, 7 LE CLOS MONTPLAISIR 31460 CARAMAN. It must be accompanied by a copy of the email acknowledging receipt of your order. If you do not have a printer, please note on the back of the cheque the day of your order and the order number. The cheque must be in the name of the person or company who placed the order; otherwise, the order number must be written on the back of the cheque. It will be cashed as soon as we receive it. Your order will be processed from the date of receipt.
- Paypal: 2ISO uses the same clauses and restrictions of use of the Paypal system. 2ISO is not responsible for any error in the processing of your payment via the Paypal site. 2ISO has no access to the information you provide to PayPal.
- Bank transfer: 2ISO IBAN FR7613106005002000422167625 BIC AGRIFRPP831
3.2 Incomplete payment: We shall have the right to refuse to make a delivery or to honour an order in cases where you have not paid in full or in part for a previous order, or in cases where a payment dispute remains. We retain full ownership of the products on sale until full payment of all sums due in respect of your order (including costs and taxes) has been received. However, from the moment you receive the goods, the risk is transferred to you. You must therefore ensure that the goods are well preserved. In the event of resale, the customer undertakes to immediately notify the seller by mail, to enable the latter to exercise, if necessary, his right to claim the price from the third party purchaser and to inform the latter of the existence of a retention of title clause.
3.3 Late payment: Payment of sums due after the eligibility date shown on the invoice shall automatically increase the amount of the invoice by the fixed indemnity of €40 provided for in Article L 441- 6 paragraph 12 of the Commercial Code, the amount of which is set by Decree No. 2012-1115 of 2 October 2012 (Article D441-5 of the Code of Civil Enforcement Procedures). The legal interest rate will be applied in addition. In the event of a regulatory change in the amount of this fixed compensation, the new amount shall be automatically substituted for the one appearing in the present general terms of sale or terms of payment. The automatic application of this fixed compensation does not prevent the application of an additional increase in the debt up to the amount of all the sums that have been incurred, whatever their nature, for the recovery of the debt.
3.4 Taxes and Exports: All orders will be invoiced inclusive of all taxes. You will only be entitled to a refund of the French VAT corresponding to the product(s) ordered if you meet the conditions required to benefit from a tax exemption. We reserve the right to refuse any request for tax relief that does not comply with the conditions specified in these terms and conditions of sale, as well as those required by customs authorities, etc. Any request related to tax exemption and/or intra-Community VAT must be made before the order by e-mail: firstname.lastname@example.org.
Article 4: Delivery
4.1 Mode of transport and shipping costs: The products will be delivered to the address you have indicated on the order form (only in metropolitan France, Corsica and Monaco). Depending on the weight and/or volume of the various products ordered, you will have the choice of different modes of transport. 2ISO reserves the right to charge a contribution to shipping costs: below a certain order threshold. The required contribution is detailed and indicated before the validation of the order. Products said to be "in stock" can be delivered within 8 days to your delivery address. Products "in production" can be delivered within 8 to 30 days to your delivery address. For more information on delivery times, please contact our customer service department by telephone on (+33) 5 34 66 08 63. Please note that any order paid by cheque or bank transfer will only be processed on receipt of the payment. Availability and delivery times are recalculated from the date of registration of this method of payment.
4.2 Delayed shipment: In accordance with the law, the maximum delivery period is 30 days after which the buyer may request a refund.
4.3 Delayed delivery: In the event of a delay in delivery within eight working days of the date of dispatch indicated in the "tracking - dispatch notice" email, we suggest that you check with your post office to ensure that the parcel is not pending, and then, if necessary, we invite you to report this delay by contacting our Customer Service by telephone or by sending an email to: email@example.com. We will then contact the carrier so that an investigation can be opened. This investigation may take up to 21 working days from the date of its opening. If during this period, the product is found, it will be sent back to your home as soon as possible. If, however, the product is still not located at the end of these 21 working days, the parcel will be considered lost. When the investigation is closed for loss, we will send you a replacement product (at our expense). If the product(s) ordered is (are) no longer available, you may be reimbursed for the product(s) concerned by the carrier's confirmed declaration of loss or the supply of an equivalent or superior product. If the goods are found, they will be returned as soon as possible to your delivery address. If not, and after obtaining the loss report declared by the carrier, we will reship the product(s), or in the event of definitive unavailability, we will reimburse you the sums collected in accordance with the terms of these general conditions of sale. It is recalled that no refund or return of the product can be made before the investigation is closed. In the event that you claim not to have been delivered, and if after verification on our part this proves to be true, we will initiate an investigation with our carrier. To do this, you must send us a handwritten letter, explaining the reason for the dispute, to which you will affix your handwritten signature. For more information, please contact us.
Article 5: Receipt of the order
We invite you to check (or have the receiving agent check) the apparent condition of the products on delivery with the delivery person. Whatever the carrier and in the presence of an apparent anomaly (damage, missing product compared to the delivery note, damaged package, broken products, ...), we ask you to unpack the package in the presence of the deliveryman, You must refuse delivery if the goods are damaged, missing or if the package has been opened or repackaged (except passage through customs), and write down detailed handwritten reserves by having the deliveryman sign next to it. The reservations made by the recipient on delivery constitute proof of the existence and extent of the damage. Make sure that they are precise and complete (the simple mention "subject to unpacking" is considered too general and imprecise). Inform 2ISO by e-mail (firstname.lastname@example.org) within 2 working days following the delivery of your package. If there are any problems upon receipt, it is essential that you keep the items in the condition in which they were delivered (including accessories, instructions, packaging and over-wrapping). If the products need to be returned, you will submit a return request by e-mail (email@example.com). You will be asked to describe precisely the reasons for the non-conformity.
Article 6: Withdrawal right for individuals
In the context of distance selling and in accordance with the law, the individual buyer has a 14-day cooling-off period on his order, which will be reimbursed in exchange for the return of the products delivered. The buyer must return the goods in their original condition and packaging. The return of goods is at the expense and risk of the buyer (you are therefore advised to declare the value of the goods and to take out insurance covering these risks). However, the right of withdrawal may not be exercised in accordance with article L121-20-2, in particular for the products of supply of goods made according to the specifications of the consumer or clearly personalized, such as in particular the parts on measures with the request of the purchaser. The professionals do not have this faculty of retractation.
Article 7: Product warranty
7.1. The legal guarantee against defects in conformity: In accordance with articles L211-4 to L211-11 of the French Consumer Code, you benefit from a guarantee against defects in conformity of products purchased on our site. In order to comply with your order, the goods must correspond to the description given on our site and possess the qualities presented or present the qualities that a buyer can legitimately expect in view of the public declarations made by the seller, the producer or his representative, particularly in advertising or labelling. In this case, it is advisable to inform us in writing of the defects observed and to return the product(s) to us. We will proceed, according to the law in force, to the exchange, repair or refund of the product. In accordance with article L211-11 of the French Consumer Code, the cost of returning the product will be reimbursed to you, with proof, after the product has been returned if the lack of conformity is confirmed.
7.2 Manufacturers' contractual guarantees: what do they mean? The products purchased on our site benefit from the manufacturer's guarantee indicated on the article sheet. The various manufacturers' guarantees are generally for one year, parts and labour, except in the case of destocking products (end of series, unsold or second-hand) for which the guarantee period is limited to 3 months. However, depending on the brand of the product, some only cover the spare part. Do not hesitate to contact us at firstname.lastname@example.org or 05 34 66 08 63 for any questions related to the repair. In the event of a breakdown during the initial warranty period, repairs will be carried out free of charge by 2ISO. However, the cost of returning the products under warranty will be charged to the customer. If it is not possible to repair the article within the framework of the execution of the manufacturer's guarantee, an exchange or a credit note taking into account the obsolescence of the product will be proposed to you. In any case, this does not prevent the special provisions of the guarantee, as well as the legal guarantees. In order to benefit from the product guarantee, you are requested to keep the purchase invoice.
7.3 Limit of contractual guarantees: Please note that the warranty does not cover normal wear and tear of a product. You are subject to a duty of care in the use of your products. Proof of a breakdown caused by negligence, deterioration or inappropriate use would render the manufacturer's guarantee ineffective. In this case, the product may be returned to you as is, or repaired upon acceptance and prior payment of an estimate drawn up by the manufacturer. It is reminded that 2ISO cannot be held responsible if the manufacturer refuses to apply its guarantee for the legitimate reasons explained above. In any case, the manufacturer's guarantee and the subscription of a complementary guarantee do not deprive the buyer and/or the consumer of the provisions of the legal guarantees (in particular the guarantee of hidden defects or the legal guarantee of conformity).
Article 8: Reservation of ownership
The goods delivered and invoiced to you will remain the property of 2ISO until full payment is received. Failure to pay may result in 2ISO reclaiming the goods, returning them immediately and delivering them to you at your expense and risk. During the period between delivery and transfer of ownership, the risk of loss, theft or destruction, as well as any damage you may cause, remains with you. The buyer undertakes, in the event of a receivership procedure affecting his company, to actively participate in the establishment of an inventory of the goods in his stocks and of which the seller claims ownership. Failing this, the seller has the right to have the inventory established by a bailiff at the expense of the buyer. The seller may prohibit the buyer from reselling, processing or incorporating the goods in the event of late payment. In order to guarantee the payments not yet made and in particular the balance of the buyer's account in the seller's books, it is expressly stipulated that the rights relating to the goods delivered but unpaid shall be transferred to the identical goods originating from the seller in stock at the buyer's, without it being necessary to charge the payments to a specific sale or delivery.
Article 9: Intellectual property
All elements of the 2ISO site, whether or not they have been registered as trademarks (photos, product sheets, descriptions, page layout, etc.) are the exclusive property of STSO and may not be used. All trademarks, visual or audio texts, comments, works, illustrations and images reproduced on the 2ISO site are protected by copyright, trademark law and image rights. They are the full and complete property of 2ISO or its partners. Any reproduction or representation, in whole or in part, constitutes an infringement of copyright and may engage the civil and penal responsibility of its author. The user who has an Internet site, blog and who wishes to place, for any use, a simple link referring directly to the "home page" of the 2ISO site, must request authorization from the STSO company. Any hypertext link to the 2ISO website using "framing" or "in-line linking" techniques is strictly prohibited. In any case, any link, even tacitly authorised, must be removed on simple request from the company.
Article 10: Legal notices and responsibilities
10.1 Exemption from liability: cases of force majeure. All facts or circumstances that are irresistible, unforeseeable and beyond the control of the parties are considered as force majeure or exoneration from liability. In such circumstances, a meeting should be held to examine the impact of the event and to agree on the conditions under which performance of the contract will continue.
10.2 Data Protection Act: what are your rights? In accordance with the French law "Informatique et libertés" n°78-17 of January 6, 1978, you have the right to access and rectify data concerning you and you can exercise this right by sending a letter to the following address: 2ISO, 7 clos Montplaisir 31460 CARAMAN. Depending on your choices made when creating or consulting your account, you may receive offers from our company. If you no longer wish to receive such offers, you may request them at any time via your customer area or by writing to us at the above address. We inform you that this automated processing of information, in particular the management of users' email addresses, has been declared to the CNIL under number 758719.
10.3 Scope of these conditions: the invalidity of one clause does not affect the others. If one or more provisions of these general conditions are held to be invalid or declared as such in application of a law, a regulation or following a final decision of a competent court, the other provisions shall retain all their force and scope.